1. Return Eligibility

• Item is defective, damaged, or not working
• Item received is incorrect or not as described
• Product is unused, in original condition, and with complete packaging

2. Non-Returnable Items

• Used or installed products
• Missing parts or packaging
• Damage due to incorrect installation
• Returns after allowed period

3. Return Process

1. Contact Amazon/Noon or seller support
2. Provide order number + images/videos

Wait for approval and pack product securely.

4. Refund Policy

• Refund to original payment method
• Amazon & Noon processing as per policy
• Replacement may be offered

5. Shipping Charges

• Defect/damage → Free return
• Change of mind → Shipping deducted

6. Warranty

Limited warranty on manufacturing defects.

• Improper installation not covered
• Overload damage not covered
• Physical damage not covered

7. Important Notes

• Use qualified electrician
• Check specifications before purchase
• Bulk orders may have different terms

Contact Us

Email: info@czenelectronics.com

Dubai, United Arab Emirates